Search results for " Group Model Building"

Using System Dynamics and Group Model Building to conceptualise Quality of Hospital Services

Despite the well-established Donabedian model of hospital quality and the notion that Performance Measurement (PM) leads to improved quality of healthcare services (Donabedian, 1988; 2005), a growing part of literature during the last two decades has started doubting those favourable outcomes of PM on quality (De Vos, et al., 2009; Nolan & Berwick, 2006; Werner et al., 2008a, 2008b; Werner & Bradlow, 2006; Wright & Hershman, 2014). The purpose of this research study is to build a more comprehensive conceptual model of hospital quality, able to encompass the feedback mechanisms between elements that the Donabedian model fails to capture. More specifically, we empirically establis…